When I talk about weighting survey data, I’m often met with facial expressions of the type ‘Huh?’ in the person I’m talking to. This article will attempt to uncover the mystery surrounding survey weightings by explaining what they are and when they can be useful. The basics: Sample, Universe and Inference Behind every survey or…
For several years now, Openmet has studied worker commitment through the responses of the people who do work environment surveys with us. Commitment is an essential concept to consider when we want to find out the organizational climate. But can commitment really be defined or understood generically? Are its related concepts always the same? Do…
The use of the Net Promoter Score (NPS) is increasingly common in surveys and studies on customer satisfaction, loyalty and experience. In this post, we explain in basic terms what NPS is and what, in our view, its pros and cons are. What is NPS? NPS is a very popular metric obtained by asking customers…
The importance of the organizational climate There are many different definitions of what the organizational climate of a company is. Perhaps the most simple and helpful is that provided by a renowned specialist in the field, Robert Stringer, who, in his 2002 publication Leadership and Organizational Climate defined organizational climate as the collection and pattern…
It is important to know what your customers are like, what they need and how they view the products and services they receive in order to be able to adapt your company to their needs, and to optimise their satisfaction and your benefit. There are different processes that companies use to get to know their…