In Openmet customers improve the customer satisfaction of your company through satisfaction surveys models.
OpenMet Customers line is the market research and diagnosis of satisfaction, experience and profile customers OpenMet Group.
Our goal is to help businesses grow through proper assessment, counseling in decision making and diagnosis of one of the main axes of any company’s customers.
We help you manage and diagnose much of the key information to know and understand the customer better maximizing success in your projects.
At Openmet, we provide consultancy and technology for surveying and analyzing the opinions of strategic groups such as employees, clients, and other stakeholders. Managing all of this isn’t easy, which is why at Openmet Group, we’ve divided our business according to the needs of our clients….
Over the past few years at Openmet, we’ve noticed a rise in the frequency of our client and employee evaluation projects and studies. They’re becoming more and more frequent, and this trend cuts across both client surveys (e.g., NPS surveys, de customer experience surveys or satisfaction surveys), and HR evaluation projects (e.g., work environment surveys,…
One of the most important challenges that we face at Openmet when it comes to customer surveys is the need for brevity. In general, the time spent by customers completing surveys tends to be very limited, and we have to make the most of that attention span to obtain as much feedback as possible….
Survey Analytics – Distribution of Answers The first analysis of the results of a customer satisfaction survey, customer experience or NPS is typically hierarchical or dimensional. This analysis involves analyzing the various questions and indicators of the survey to understand WHAT is working well and which aspects are considered good or bad. If we have…
In our day-to-day work as a firm that conducts customer satisfaction and experience projects and surveys, we often come across the same dilemma: We want to ask and find out lots of details about our customers… But we can’t ask everything we’d like to because the survey would be too long (which would lead to…
When our clients ask for help with their projects to assess customer satisfaction or experience, there is one important aspect that needs to be decided from the word “Go” because it will dictate certain features of the study: the decision on how and which is the best system for conducting interviews or customer satisfaction surveys….
As a firm specialized in analyzing feedback from people, OpenMet carries out a lot of projects and surveys to assess customer satisfaction or experience measuring NPS (Net Promoter Score). When we conduct surveys and studies on employee satisfaction, motivation and work environment, we increasingly include eNPS (employee Net Promoter Score). This blog post will attempt…
Most of the studies on customer experience and customer satisfaction surveys that we do at OpenMet typically include an analysis weighting the results by revenues. This post will briefly explain this type of analysis of results and its main features. What is revenue weighting? Briefly, revenue weighting is a way to analyze customer results by…