Openmet Customers
Customer profile studies
Get to know your customers better so that you can offer them products and services adapted to their needs with our customer profile studies.
Consulting and conducting customer surveys
These projects involve carrying out surveys on a customer sample on whom the company has no information in order to precisely identify their characteristics, using this information for decision making in sales, marketing, communication and pricing.
Goals and desired results on the customer profile
- Learn about client or user profile
- Identify key business cohorts
- Open a direct channel of communication between employee and company
- Improve market processes and sales campaigns
- Differentiate yourself from your competitors.
- Obtain objective data for decision-making
How we work customer profiles studies
- We help to design the segmentation questionnaire
- We manage the distribution and data capture process using electronic, in-person, telephone and/or printed surveys
- When necessary we apply the statistical calculations required to correct or weight information
- We provide access to the Openmet Feedback Manager platform which allows users to visualise information in a Business Intelligence environment and automatically produce reports
- We analyse and present the results of the study, pinpointing strengths and areas for improvement.
- We help and support you throughout the process
Blog
If you want to know more, at Openmet Group we write our own articles in order to help you grow your business
7 Useful Tips for Dealing with Negative Feedback
At Openmet, we provide consultancy and technology for surveying and analyzing the opinions of strategic groups such as employees, clients, and other stakeholders. Managing all of this isn’t easy, which…
How to Decide on Survey Frequency for Clients
Over the past few years at Openmet, we’ve noticed a rise in the frequency of our client and employee evaluation projects and studies. They’re becoming more and more frequent, and…
Surveys with Question Rotation
One of the most important challenges that we face at Openmet when it comes to customer surveys is the need for brevity. In general, the time spent by customers completing…
How can we help?
Here at Openmet Customers we can help you to manage and diagnose a large proportion of key information needed to ensure a better knowledge and understanding of the customer.
Openmet Customers helps you to maximise success in your market research projects thanks to the combination of our know-how and the help of our consultants, specialists and call-center agents, as well as our Openmet Feedback Manager software : E-Surveys, CATI and CAWI (capture of electronic data) + KPIs (dashboards and indicators) + Business Intelligence (results analysis environment).
We can conduct local or worldwide surveys, via e-surveys, phone surveys or other channels.
Why don’t we start?